On the same note, an improved. Remediation can even be suggested. The processes and workflows are automated and can be aligned with all the present business functionalities. Help employees engage in their career growth. Application portfolio management (APM) is the discipline of developing and governing application strategy to optimize a company’s technology stack. Navigate to your release pipeline, and then select the Pre-deployment conditions icon. Learning Build skills with instructor-led and online training. Read more to learn about each ServiceNow version from the very first release, to the upcoming Paris ServiceNow version. Enhanced automation and orchestration tools for. ServiceNow change and release management (part of ServiceNow ITSM functionality) facilitates authorizing and implementing changes to your IT infrastructure. EAM is a business application used by asset-intensive industries to optimize capital investments, oversee maintenance and repair activities, and manage costs. Scale order management to take on modern telecom opportunities and build for customer success. Automate and connect anything to ServiceNow. The key capabilities include automated change approval, collaboration on change implementation, risk conflict detection. This falls under the larger umbrella of workforce optimization. The ServiceNow® San Diego release includes new products and applications, as well as additional features and fixes for existing products. Product Documentation | ServiceNow. SANTA CLARA, Calif. Learning Build skills with instructor-led and online training. Partner Grow your business with promotions, news, and marketing tools. Jira Service Management costs from $21/agent/month and comes with a 7-day free trial. Impact Accelerate ROI and amplify your expertise. In other words, it allows you to monitor your company’s digital. Discover digital experiences that help your organization work smarter, faster, and better. I am a ServiceNow professional since the Geneva release, playing different roles from ServiceNow business analyst and project manager to product owner and platform process owner with extensive experience across multiple ServiceNow applications and modules, such as IT Service Management (ITSM), Strategic Portfolio Management (SPM), HR. It ensures that teams quickly and efficiently deliver the necessary applications and upgrades while maintaining the existing production environment’s integrity. Known synonyms are applied. Knowledge Base. Known synonyms are applied. It allows for increased productivity, lower costs, and improved end-user satisfaction. ---- KPMG and ServiceNow, today announced an expanded commitment to reimagine finance, supply chain, and. Align your entire organization to deliver the outcomes that matter. Bring the power of generative AI to the Now Platform with Now Assist. The ServiceNow® Customer Service Management application enables customer service organizations and service operations to collaborate on customer problems proactively to resolve customer issues. These activities may include vendor sourcing and appraisal, contract creation and agreement, KPI and goal establishment, tracking, reporting, reviewing, security testing, risk mitigation. 2 Improves self‑service adoption with 3 self‑service conversation topics. View Upgrade Info. HR Service Management. The stock, up 73% YTD, this week hit a new 52-week high of $678. How search works: Punctuation and capital letters are ignored. – March 16, 2020 – ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today announced a customer care plan to support its public and private sector customers in managing the COVID‑19 pandemic. By integrating development and operations teams and adding automation, organizations can improve collaboration, work culture, and ultimately productivity. ServiceNow Software Asset Management runs on a single-architecture platform, enabling faster outcomes to reduce spending and license compliance risks. Project Portfolio Management is available with Strategic Portfolio Management. Empower everyone with Now Assist and accelerate productivity across the enterprise. ServiceNow Event. Empezar. IT Service Management. The transaction will extend ServiceNow’s DevOps and IT Operations Management (ITOM) capabilities, giving customers the. Documentation Find detailed information about ServiceNow products, apps, features, and releases. A project manager's average salary is $85,365 whereas release managers make an average salary of $109,886. None of us want to have the management of our update sets jeopardize successful releases. Learning Build skills with instructor-led and online training. 1 Delivered as part of the Now Platform, spanning all ServiceNow cloud services. Next, the Release Management team can benefit a lot, as. ServiceNow Vendor Risk Management delivers a fast, smart, and connected way to manage third-party risk and build supplier resilience. Servicenow product screenshots for desktop and iPad. Note: For iOS, ServiceNow will publish the app to the Apple Business Manager on your behalf. Learning Build skills with instructor-led and online training. The ServiceNow Tokyo release is purpose‑built to deliver better employee and customer experiences, supercharge automation and trust in operations, and accelerate value in ways that are good for people, good for the planet, and good for profits. ServiceNow Release Management is a lightweight and highly automated process that increases efficiency, transparency, consistency and compliance. Keeping Planning Strategic—Or Perhaps Making It That Way. IT Asset Management Optimize technology asset investments Software Asset Management • Software Asset Management Success Value Builder: Drive continualPerformance Analytics is available with the Now Platform ®. The phase gets completed as and when all tasks are completed for a phase. Enterprise risk management:. At its most basic, release management describes overseeing the development, testing, deployment, and support involved in designing and releasing software. Details. S. How the Right Goal Framework Helps You Deliver on Strategy. Improve productivity and user adoption with ServiceNow training and certification. 0 combines Test Management and Test Management 2. ServiceNow estimates there is a $11B total addressable market by 2025 for sourcing and procurement operations as well as a multibillion-dollar opportunity for finance and supply chain solutions that bring together people, processes, data, and technology on one, simplified platform. Special characters like underscores (_) are removed. The release process is a crucial step in an organization’s digital transformation journey. The ServiceNow® Cloud Management application is redesigned for the Jakarta release. Focus on QA, version control, configuration management and release management as a connected, continuous delivery activity, often referred to as a value stream. It brings the DevOps concept and goals to life, enabling organizations to achieve excellence in code quality and transparency. What's new at ServiceNow See All News NEWS ServiceNow expands Now Assist GenAI capabilities New Now Assist solutions include Virtual Agent, flow generation, and Field Service Management. They can be assigned to the proper owner using AI and machine learning. Get Started. Reduce customer effort, frustration, and contact volume. Gain insights from data, identify trends, and remove bottlenecks. Vulnerability management definition. Manage reporting and visibility across organizational establishments to maintain compliance. Learning Build skills with instructor-led and online training. Demand DevOps Accelerate frequency of releases through the change automation approval process and reduce release risk. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Integrate with ServiceNow change management - Azure Pipelines support integration with ServiceNow to improve collaboration between development and IT teams. The ServiceNow Communities application built on the Now Platform. Get Started. Let users get resolutions in seconds. Keep service owners in the loop by surfacing key outages, changes, and incidents—with full context. . The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Scale order management to take on modern telecom opportunities and build for customer success. Digital Portfolio Management was enhancedFujitsu: Fujitsu’s Smart Factory solutions integrate with ServiceNow OT Management to provide visibility, security, and predictive maintenance for the operational technology managing a manufacturer’s production assets, to help manufacturers transition to a new paradigm of digital sustainability. Enhance visibility into your security posture and team performance. . Make swaps and transfers while maintaining personal inventory stock integrity with inventory management. Hitch will add a new layer of AI‑powered skills insights to the industry‑leading Now Platform to help customers address talent gaps by tying employee. Release management is the process of planning, designing, scheduling, testing, deploying, and controlling a software release. Special characters like underscores (_) are removed. If you need to know your exact pricing, the only way to do it is to contact a ServiceNow consultant. The ServiceNow® Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Employee relations is a term that describes the interactions, communications, and relationships that businesses cultivate with their employees. Developers and builders of all skill levels can build a better workflow on our single, unified platform. Noncompliant controls and smart issue management automatically generate issues. Drive growth. -based. Release management involves several stages, including planning, testing, deployment and monitoring. According to the 2022 IDC CEO Survey, 95% of CEOs see the need to adopt a digital‑first strategy. ServiceNow, Inc. Find out how to align. The type and number of phases would depend upon the release management process of your organization. . You can use this information to identify which users have not used the software. 2. ServiceNow platform management defines the practices, policies, and standards for how to grant access to, upgrade, patch, secure, and maintain the Now Platform. Automate and connect anything to ServiceNow. “Enterprise” refers to business assets across departments. Virtual Agent. Transform the impact, speed, and delivery of IT. Align your entire organization to deliver the outcomes that matter. ‑ September 16, 2020 ‑ ServiceNow (NYSE: NOW), the leading digital workflow company making work, work better for people, today unveiled the Now Platform ® Paris release, to help organizations remain agile and be resilient so they can grow and enhance their productivity during the COVID economy. You can use the Configuration Items reference field to link the product with a corresponding CI in the CMDB. Learning Build skills with instructor-led and online training. Conclusion. Use the ServiceNow® Application Portfolio Management (APM) application to gain a comprehensive understanding of the applications used in your organization so you can identify redundancies, and decrease. Some noteworthy features from the Utah release include: Equipment Scheduling. FedRAMP is the Federal Risk and Authorization Management Program. itsm. How search works: Punctuation and capital letters are ignored. Path to successful. Select the service connection you created earlier and fill out the required fields as follows: ServiceNow connection: Connection to the ServiceNow instance used for change management. Walk-up Experience is for anyone who prefers a face-to-face interaction for assistance. ‑ July 26, 2023 ‑ ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced financial results for its second quarter ended June 30, 2023, with subscription revenues of $2,075 million in Q2 2023, representing 25% year‑over‑year growth, 25%. Jon Sigler. Provide employees with a unified portal to create reservations, access maps, register visitors, and order services. Partner Grow your business with promotions, news, and marketing tools. Below is the up-to-date list of the previous, current, and upcoming ServiceNow releases. The ServiceNow® Change Management application provides a modern approach to managing the life cycle of all changes in your organization. Upgrading to a new ServiceNow family release provides various new functionalities, features, and fixes and ensures continued platform support. There is an ongoing debate among IT professionals as to whether ITIL change management and release management are the same. All rights reserved. New Finance and Supply Chain Workflows use AI, ML, and RPA to automate procurement, accounts payable, and other critical processes for increased speed and value. Skip to page content. A major incident demands a response beyond the routine incident management process. And we’ve updated our Customer Service Management Playbooks with focused layouts that enhance the user experience and enable agents to resolve issues fast by providing access to the data and tools they need within one, centralized. The current CEO of the company is Bill McDermott. The Change Management Best Practice – Jakarta (com. Solutions hosted on Microsoft Azure Government to accelerate digital transformation and enhance security controls for the defense and intelligence community. ServiceNow unveils transformative innovations at Knowledge 2023. Partner Grow your business with promotions, news, and marketing tools. Process Mining. Test and approve the release. Here’s how ServiceNow together with Quality Clouds aligns. Date 12/03/2023. Become a Certified Application Developer. Application or feature. Significant expansions to the Now Platform offer customers new, faster, and more efficient ways to work. Definition of SecOps. ServiceNow Release Management brings the power of advanced automation to the release management process. Predictive Intelligence is available with the Now Platform ®. How search works: Punctuation and capital letters are ignored. Provide resilient services that increase productivity and create amazing experiences wherever your employees work. ServiceNow Mobile Agent makes it easy for agents to triage, address, and resolve requests on the go. Reimagine always-on technology services enabled by automation. Get the most out of network investments with reliable resource information. Scale order management to take on modern telecom opportunities and build for customer success. Automate and connect anything to ServiceNow. Link to an entry (pointing to the deployment build). Welcome to the Now Platform Utah release! Jon Sigler. ServiceNow Release Management: An Overview. Modernize legal operations to make faster decisions and increase. 1 Includes SaaS License Connections and direct‑to‑vendor SaaS integrations. There's more content available only to authenticated users. Empower your agents to guide their. The release management lifecycle consists of five steps, which include planning, building, testing, preparing, and deploying a software update. No need to wait for an available live agent. Browse our resources to see how the Vancouver release delivers for your organization. This press release contains. Automate and connect anything to ServiceNow. Developers. In our quest to make the world work better for everyone, ServiceNow updates the Now Platform every six months. Learning Build skills with instructor-led and online training. Global Impact. The release process is a crucial step in an organization’s digital transformation journey. Release management incorporates goals and long-term strategic planning, as well as the individual tactical steps. Learn More. New to the London release, ServiceNow® Test Management 2. Insights. Make your current systems and tools work better together with the “platform of platforms” for insurance. The Now Platform Vancouver release has arrived! Get the support and tools you need for every step of your upgrade journey. list 2. Automate and connect anything to ServiceNow. Apply risk-based vulnerability management across your infrastructure and applications. Keep pace with changing regulations using ServiceNow Regulatory Change Management (part of the ServiceNow Integrated Risk. Give users a powerful, consumer-grade search experience with relevant, personalized results. With the Tokyo update, the focus was on expanding IT operations and IT service management. Prepare for ServiceNow Certified System Administrator Exam. ServiceNow offers the possibility of creating and implementing a Release Management process, providing its users with very powerful functionality. Detect issues before they can reach production and impact your customers. Now on Now: Accelerate Time to Value by 66% Using ServiceNow’s DevOps Value Stream Management. Consolidate inventory data so you can manage resources and services quickly and easily. How Certificate Inventory and Management works. Application or feature. Expanding on the strategic partnerships among. Workforce Optimization. Transform your business with digital IT workflows. We use cookies on this site to improve your browsing experience, analyze individualized usage and website traffic, tailor content to your preferences, and make your interactions with our website more meaningful. Next, the Release Management team can benefit a lot, as this. By analyzing historical performance and trends of work orders, organizations can make informed decisions regarding future allocation and procurement. Transform manual tasks and mundane work into digital workflows. ServiceNow Agile Development enables your organization to plan,. However, the business case for DevOps is compelling, and products like ServiceNow DevOps simplify the workflow. It’s worth noting that roadmaps are not a backlog of tasks or. Provide intelligent exchanges powered by generative AI and automated resolutions to common issues. There will be minimal failed changes and a reduction in cost per change using automatic conflict detection and risk assessment. Get Started. — Sept. ‑ April 26, 2023 ‑ ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced financial results for its first quarter ended March 31, 2023, with subscription revenues of $2,024 million in Q1 2023, representing 24% year‑over‑year growth, 27%. Customer success. It ensures that release teams efficiently deliver the applications and upgrades required by the business while maintaining the integrity of the existing production environment. ITSM clearly defines the roles and responsibilities of every individual and department with regard to IT services. Workforce Optimization. . ServiceNow-Powered Change and Release Management: the Gist. Help capture knowledge, enable self-service, and improve employee satisfaction. We are using ServiceNow for enhancements and incidents. Change Management release notes - Product Documentation: San Diego - Now Support Portal. The most common combination of release manager certifications include: Project Management Professional (PMP), Certified Scrum Master (CSM), and Master Project Manager (MPM). Orchestrate work intelligently, anytime. The ServiceNow® Core Now Platform provides features and functionalities to applications and other parts of the Now Platform. Help employees engage in their career growth. Event Management provides alert aggregation for discovered services,The roadmap provides a shared source of truth, outlining the project in a way that is both easy to understand, and highly comprehensive. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registeredITIL : Change Management and Release Management OverviewA Change by definition is any modification to a managed environment, including the addition, removal,. Read the release notes to learn about the release, prepare for your upgrade, and upgrade your instance. Assess risk and detect conflict to reduce change failure. Your ServiceNow development management approach should define your development standards, guidelines for customization and configuration, development process flow,. Catch the episode Enhanced Security and Streamlined Management: What’s New in the ServiceNow Vancouver Release The latest ServiceNow Vancouver release provides significant upgrades to the platform’s security capabilities. Known synonyms are applied. Scale order management to take on modern telecom opportunities and build for customer success. Speed new products to market and quickly turn services into revenue. Automate and connect anything to ServiceNow. Posted by IT Life Club. Manage app entitlement at the instance level. This tool enables dispatchers to schedule and manage specialized equipment like forklifts and. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Change approval policies - Product Documentation: Tokyo - Now Support Portal. Release Management encompasses the planning, design, build, configuration and testing of hardware and software releases to create a defined set of release components. View Upgrade Info. Special characters like underscores (_) are removed. Modernize your operations to optimize productivity, cost, and resilience with a single platform for IT. By including change management in release pipelines, teams can reduce the risks associated with changes and follow service management methodologies such as ITIL. >. ServiceNow Launches Major Platform Expansion with the Utah Release. Noncompliant controls and smart issue management automatically generate issues. Rating:. Happy, loyal, engaged employees are significantly more productive and more accurate in their work than disengaged ones. Bring the power of generative AI to the Now Platform with Now Assist. Export OSHA reports across workplace locations. Vendor management is a broad banner, encompassing essentially all of the activities that an organization may engage in when interacting with its suppliers. Simplify, automate, and accelerate change velocity using built-in AI, data-driven flows, and fit-for-purpose change models—for faster time to value. Project Portfolio Management is available with Strategic Portfolio Management. ”. Enterprise Asset Work Management: The ServiceNow Utah release introduces new features that enable companies to enhance asset reliability. IT Operations Management. When issues do happen, learn where they exist, quantify their impact, and resolve them quickly. ServiceNow Release Management brings powerful automation to the release management process, reducing bottlenecks and keeping developers on track. While release management processes may vary and should be customized for each organization,. Order Management for Telecommunications. Also referred to as Agile project management, this approach is based on the Agile methodology of software development, where cross-functional teams use continual collaboration, planning, learning, and improvement to deliver software more quickly and respond more flexibly to change. Utah highlights. Release management oversees all the stages involved in a software release from development and testing to deployment. Employee Document Management. Manage your team's work and access project status, time sheets, and agile development on your device. We strive to adhere as closely as possible to WCAG 2. A major incident (MI) is an incident that results in significant disruption to the business. We’re at a unique moment in business history. Shares of ServiceNow (NOW) have risen 27% since the company in late October delivered strong Q3 results. Drive growth and reduce costs by using generative AI across every corner of your business. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Categories ServiceNow. Customer Service Management release notes. Bundles all the work done (projects, epics, stories, enhancements, defects, problems, incidents, and so on) for products or services together and ensures that these work items are built, tested, and deployed on non-production and/or production environments. SANTA CLARA, Calif. PartnerGrow your business with promotions, news, and marketing tools. snc. Speed new products to market and quickly turn services into revenue. Scale order management to take on modern telecom opportunities and build for customer success. Integrate IT, Employee, Customer workflows with ServiceNow. — May 11, 2021 – ServiceNow (NYSE: NOW) today announced new updates to its Vaccine Administration Management solution and unveiled its new Healthcare and Life Sciences Service Management product. Scale order management to take on modern telecom opportunities and build for customer success. Discover Solution. ServiceNow Release Management provides a centralized view of all release activities, making it easier for stakeholders to track progress. Table 1. 20, 2023 — ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced comprehensive new automation solutions in the Now Platform Vancouver release. Benefits. Kovar September 22, 2022, 09:44 AM EDTServiceNow Blog. Latest Now Platform release unveils AI‑powered process mining with RPA capabilities, search, workforce optimization for HR, and incident management enhancements to address security and operational risk. ServiceNow’s new Now Assist tool is an expansion to its AI-powered Now Platform, and is available in its Vancouver software release for IT Service Management (ITSM), Customer Service Management. It streamlines the change approval process and reduces manual e-mails to the developers. Partner Grow your business with promotions, news, and marketing tools. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Strengthen OT security. Release Notes and Upgrades. Partner Grow your business with promotions, news, and marketing tools. March 11, 2021. Download data sheets, white papers, case studies, webinars, videos and more. Provides shared visibility across all. If the release is divided into multiple merges, the phases could be merge 1, merge 2, merge 3, and so on. IT Service Management. SANTA CLARA, Calif. The type and number of phases would depend upon the release management process of your organization. Work smart, work fast Surface insights and deliver intuitive information based on historical data and context. Accelerate your upgrade with essential tools, resources, and expert help. Unlock sophisticated use-cases with dynamic sub flows that derive action(s) based on set parameters. Description. Solutions. Simplify data management across ServiceNow tables and leverage the Identity and Reconciliation Engine (IRE) to process non-CMDB tables. Next, they test the new code/features in a staging environment. Step 1: Install the ServiceNow Change Management extension on your Azure DevOps organization. Vulnerability management definition. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. ServiceNow has a separate app store for use with GCC, known as the FedAppStore. IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services, fulfil service requests and streamline services. Pablo Stern. Partner Grow your business with promotions, news, and marketing tools. Use generative AI to empower your customers, admins and developers, with low-code tools and connected data. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Speed new products to market and quickly turn services into revenue. John Ball. ServiceNow is committed to providing accessible products and services to all users. ServiceNow announces Employee Growth and Development, an AI-powered talent transformation solution to drive skills-based workforce management. Unleash the power of IT. Impact Accelerate ROI and amplify your expertise. Represents the planned phases within a release, which are used to group. • Application Repository: Better governance for custom apps. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Now Assist for Customer Service Management Improve customer experiences and agent productivity. Combine Customer Service Management with other products and apps to create a powerhouse customer experience platform. Each CI keeps information about how it relates to other. Introduce a modern look and feel to your apps. Order Management for Telecommunications. ITSM. Equip technicians with what they need to complete jobs on the first visit. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Track all of your agile release train and scrum program features and epics in a single. The Now Platform Vancouver release has arrived! Get the support and tools you need for every step of your upgrade journey. Nuestra aplicación Change Management permite una mayor frecuencia de despliegue, un tiempo necesario para obtener valor más corto y menos fallas relacionadas con los cambios. Release Phases. The provider hosts and runs the software from an external site and handles release management on behalf of the customer (usually a. ServiceNow-Powered Change and Release Management: the Gist. March 23, 2022. “ServiceNow Customer Service Management (CSM), Field Service Management (FSM) and IT Service Management (ITSM) have helped Flinders University connect and automate mission critical processes. Customer customizations are typically preserved. . SaaS integration profiles pull your company's software usage information from software vendors. Shares of ServiceNow (NOW) have risen 27% since the company in late October delivered strong Q3 results. Release Notes and Upgrades. Automate and optimize every process so every employee can focus on work that matters most. The key capabilities include automated change approval, collaboration on change implementation, risk conflict detection. Existing products were updated and changed in Vancouver. ServiceNow ranked 1 on the list of fortune 50 companies with long-term growth. Scale order management to take on modern telecom opportunities and build for customer success. The stock, up 73% YTD. Partner Grow your business with promotions, news, and marketing tools. The new Vancouver release follows ServiceNow's Tokyo update that came out in September 2022. The ServiceNow Madrid release introduced the ServiceNow Incident Management Mobile application, enabling resolution teams to view, manage, and resolve incidents from anywhere. Scale order management to take on modern telecom opportunities and build for customer success. The enhancement will then go into JIRA as an Epic for the SDLC. EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe V3. Known synonyms are applied. Scale order management to take on modern telecom opportunities and build for customer success. Join us at an event and see how ServiceNow makes the world of work, work better for everyone. Get instant ROI with guided setup, prebuilt conversations, integrations, and configuration tools. They can be assigned to the proper owner using AI and machine learning. Partner Grow your business with promotions, news, and marketing tools. Learn how to use the Release Management application in ServiceNow, a tool for planning, design, build, configuration, and testing of hardware and software releases. Steps to reproduce: 1. Access a central dashboard to monitor overall health and safety of. Speed new products to market and quickly turn services into revenue. The ServiceNow® Order Management application lets you create product catalogs and product offerings, and capture, track, and fulfill product orders. Special characters like underscores (_) are removed. Stages in DevOps release management. 3 minutes to read. ServiceNow builds and tests the app and releases it to you. — Sept. Deliver engaging experiences Simplify how your teams work using context-driven information and resources. 0 to help you manage testing processes more efficiently with fewer defects. The ServiceNow release cycle is designed to provide optimal stability and quality, with the flexibility to quickly address problems and deliver new features. ServiceNow Audit Management prioritizes internal audit engagements to eliminate recurring audit findings and enhance audit assurance and productivity. Get Demo. Build clearly defined, continuously adaptable plans. Employee Center is available with these ServiceNow products.